Qobuz - rip off bastards

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CN211276
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Qobuz - rip off bastards

Unread post by CN211276 » Tue May 14, 2019 9:23 pm

My subscription was due for renewal today. I told them on numerous ocasions that I wanted to downgrade from Sublime+ to Studio. paying £250 and not £300 because I do not make any download purchases. I have just found that they have taken£300 off me :angry-screaming:
The credit card payment will be cancelled and i will go back to Tidal.
I set a course just east of Lyra
And northwest of Pegasus
Flew into the light of Deneb
Sailed across the Milky Way

Sonore microRendu/MCRU PS, AQ J-bug, Wirewold Ultraviolet, Chord Mscaler-Qutest/MCRU PS, Geitnote Apogee, NVA BMU, P90SA, A80sMk2, Phono 1, SSP Mk 2, TSCS, TIS mk2, Cube 1s, Atacama stands, Rega Planar 3, Denon DL-110, Grado SR 325e, headphones.

Second system
Chord Mojo (also HP amp), NVA P20, A20, Cubettes, SSC, LS3.

Out and about
Oppo PM3, Audioquest Dragonfly Red.

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savvypaul
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Re: Qobuz - rip off bastards

Unread post by savvypaul » Tue May 14, 2019 10:46 pm

You emailed them to explain and they still didn't adjust the amount?
"The one who would whistle to Throbbing Gristle through harsh times in Umberstone Covert."

HiFi Foo Fight Blog
NVA BMU / BTE Designs Lenco 59 / ATP-12t / Denon 103 / NVA Phono2 / GSP Revelation / Vortexbox Appliance / Sonore microRendu USB streamer w/ LPSU / RME ADI-2 dac / NVA P90sa / NVA A80MK2 (bass) / NVA A70 MK2 (tweeters) / Marantz 2015 / NVA Cube 1 / Klipsch Heresy 3 /NVA TIS MK1 / NVA SSPMK2 / NVA LS6 / NVA AP10H / Grado sr225e

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CN211276
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Re: Qobuz - rip off bastards

Unread post by CN211276 » Tue May 14, 2019 10:52 pm

savvypaul wrote:
Tue May 14, 2019 10:46 pm
You emailed them to explain and they still didn't adjust the amount?
I emailed them a few times. I could not have made myself clearer.
I set a course just east of Lyra
And northwest of Pegasus
Flew into the light of Deneb
Sailed across the Milky Way

Sonore microRendu/MCRU PS, AQ J-bug, Wirewold Ultraviolet, Chord Mscaler-Qutest/MCRU PS, Geitnote Apogee, NVA BMU, P90SA, A80sMk2, Phono 1, SSP Mk 2, TSCS, TIS mk2, Cube 1s, Atacama stands, Rega Planar 3, Denon DL-110, Grado SR 325e, headphones.

Second system
Chord Mojo (also HP amp), NVA P20, A20, Cubettes, SSC, LS3.

Out and about
Oppo PM3, Audioquest Dragonfly Red.

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savvypaul
Posts: 3307
Joined: Tue Oct 11, 2016 7:14 pm
Location: Durham
Contact:
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Re: Qobuz - rip off bastards

Unread post by savvypaul » Tue May 14, 2019 10:56 pm

You emailed after the debit was made? Told them what had happened?

What did they say?
"The one who would whistle to Throbbing Gristle through harsh times in Umberstone Covert."

HiFi Foo Fight Blog
NVA BMU / BTE Designs Lenco 59 / ATP-12t / Denon 103 / NVA Phono2 / GSP Revelation / Vortexbox Appliance / Sonore microRendu USB streamer w/ LPSU / RME ADI-2 dac / NVA P90sa / NVA A80MK2 (bass) / NVA A70 MK2 (tweeters) / Marantz 2015 / NVA Cube 1 / Klipsch Heresy 3 /NVA TIS MK1 / NVA SSPMK2 / NVA LS6 / NVA AP10H / Grado sr225e

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CN211276
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Re: Qobuz - rip off bastards

Unread post by CN211276 » Tue May 14, 2019 11:09 pm

savvypaul wrote:
Tue May 14, 2019 10:56 pm
You emailed after the debit was made? Told them what had happened?

What did they say?
I emailed them a few times before the debit saying I wanted to downgrade. Got meaningless replies back. I was out all day today and came home tonight to find they had taken £300 off me. I was fuming. I sent them a very stroppy emai and await their response.
I set a course just east of Lyra
And northwest of Pegasus
Flew into the light of Deneb
Sailed across the Milky Way

Sonore microRendu/MCRU PS, AQ J-bug, Wirewold Ultraviolet, Chord Mscaler-Qutest/MCRU PS, Geitnote Apogee, NVA BMU, P90SA, A80sMk2, Phono 1, SSP Mk 2, TSCS, TIS mk2, Cube 1s, Atacama stands, Rega Planar 3, Denon DL-110, Grado SR 325e, headphones.

Second system
Chord Mojo (also HP amp), NVA P20, A20, Cubettes, SSC, LS3.

Out and about
Oppo PM3, Audioquest Dragonfly Red.

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savvypaul
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Joined: Tue Oct 11, 2016 7:14 pm
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Re: Qobuz - rip off bastards

Unread post by savvypaul » Tue May 14, 2019 11:10 pm

The likelihood is that they're not really a bunch of rip off bastards.

The likelihood is that an automated system overrode your manual instruction.

The likelihood is that they'll be very keen to put it right and keep their customer.
"The one who would whistle to Throbbing Gristle through harsh times in Umberstone Covert."

HiFi Foo Fight Blog
NVA BMU / BTE Designs Lenco 59 / ATP-12t / Denon 103 / NVA Phono2 / GSP Revelation / Vortexbox Appliance / Sonore microRendu USB streamer w/ LPSU / RME ADI-2 dac / NVA P90sa / NVA A80MK2 (bass) / NVA A70 MK2 (tweeters) / Marantz 2015 / NVA Cube 1 / Klipsch Heresy 3 /NVA TIS MK1 / NVA SSPMK2 / NVA LS6 / NVA AP10H / Grado sr225e

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CN211276
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Re: Qobuz - rip off bastards

Unread post by CN211276 » Wed May 15, 2019 7:24 am

I have cooled down now. It was a bit of a shock coming home last night after a few :guiness; to find that they had ignored my messages and taken £50 off me without authorisation. I plan to cancel the payment and rejoin the Studio plan. They have made a pigs ear of something that should have been very simple.
I set a course just east of Lyra
And northwest of Pegasus
Flew into the light of Deneb
Sailed across the Milky Way

Sonore microRendu/MCRU PS, AQ J-bug, Wirewold Ultraviolet, Chord Mscaler-Qutest/MCRU PS, Geitnote Apogee, NVA BMU, P90SA, A80sMk2, Phono 1, SSP Mk 2, TSCS, TIS mk2, Cube 1s, Atacama stands, Rega Planar 3, Denon DL-110, Grado SR 325e, headphones.

Second system
Chord Mojo (also HP amp), NVA P20, A20, Cubettes, SSC, LS3.

Out and about
Oppo PM3, Audioquest Dragonfly Red.

Daniel Quinn
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Joined: Thu Jul 12, 2012 7:16 am
Wales

Re: Qobuz - rip off bastards

Unread post by Daniel Quinn » Wed May 15, 2019 8:03 am

It's 50 quid. Calm down.

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savvypaul
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Re: Qobuz - rip off bastards

Unread post by savvypaul » Wed May 15, 2019 8:35 am

Is posting on a public forum that Qobuz are 'rip off bastards' your idea of rewarding a company that have given you unlimited high quality streams of every cheesy 1970s rock album ever made? ;)
"The one who would whistle to Throbbing Gristle through harsh times in Umberstone Covert."

HiFi Foo Fight Blog
NVA BMU / BTE Designs Lenco 59 / ATP-12t / Denon 103 / NVA Phono2 / GSP Revelation / Vortexbox Appliance / Sonore microRendu USB streamer w/ LPSU / RME ADI-2 dac / NVA P90sa / NVA A80MK2 (bass) / NVA A70 MK2 (tweeters) / Marantz 2015 / NVA Cube 1 / Klipsch Heresy 3 /NVA TIS MK1 / NVA SSPMK2 / NVA LS6 / NVA AP10H / Grado sr225e

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karatestu
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Re: Qobuz - rip off bastards

Unread post by karatestu » Thu May 16, 2019 12:21 am

savvypaul wrote:
Wed May 15, 2019 8:35 am
Is posting on a public forum that Qobuz are 'rip off bastards' your idea of rewarding a company that have given you unlimited high quality streams of every cheesy 1970s rock album ever made? ;)
:lol: :lol: :lol:
DIY inspired by Richard "The Doc" Dunn RIP

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