Qobuz - rip off bastards

All music posts here please.
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CN211276
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Qobuz - rip off bastards

Unread post by CN211276 »

My subscription was due for renewal today. I told them on numerous ocasions that I wanted to downgrade from Sublime+ to Studio. paying £250 and not £300 because I do not make any download purchases. I have just found that they have taken£300 off me :angry-screaming:
The credit card payment will be cancelled and i will go back to Tidal.
Main System
NVA BMU, P90SA/A80s (latest spec), Cube 1s, TIS, TISC(LS7)
Sonore OpticalRendu, Chord Mscaler & Qutest, Sbooster PSs
Network Acoustics Eno, ifi iPurifier3, AQ JB FMJ, Cisco 2940 & 2960
DH Labs ethernet, BNC & USB cables, Farnells cat 8 ethernet cable

Second System
NVA P20/ A20, Cubettes, LS3, SSP, SC
Sonore MicroRendu, Chord Mojo 2 MCRU PSs, AQ Carbon USB cable & JB FMJ

Headphones
Grado SR325e/Chord Mojo, Beyerdynamic Avetho/AQ DF Colbat

RIP Doc

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savvypaul
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Re: Qobuz - rip off bastards

Unread post by savvypaul »

You emailed them to explain and they still didn't adjust the amount?
I am in the hi-fi trade
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Company Name: NVA Hi-Fi
https://nvahifi.co.uk/

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CN211276
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Re: Qobuz - rip off bastards

Unread post by CN211276 »

savvypaul wrote: Tue May 14, 2019 10:46 pm You emailed them to explain and they still didn't adjust the amount?
I emailed them a few times. I could not have made myself clearer.
Main System
NVA BMU, P90SA/A80s (latest spec), Cube 1s, TIS, TISC(LS7)
Sonore OpticalRendu, Chord Mscaler & Qutest, Sbooster PSs
Network Acoustics Eno, ifi iPurifier3, AQ JB FMJ, Cisco 2940 & 2960
DH Labs ethernet, BNC & USB cables, Farnells cat 8 ethernet cable

Second System
NVA P20/ A20, Cubettes, LS3, SSP, SC
Sonore MicroRendu, Chord Mojo 2 MCRU PSs, AQ Carbon USB cable & JB FMJ

Headphones
Grado SR325e/Chord Mojo, Beyerdynamic Avetho/AQ DF Colbat

RIP Doc

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savvypaul
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Re: Qobuz - rip off bastards

Unread post by savvypaul »

You emailed after the debit was made? Told them what had happened?

What did they say?
I am in the hi-fi trade
Status: Manufacturer
Company Name: NVA Hi-Fi
https://nvahifi.co.uk/

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Re: Qobuz - rip off bastards

Unread post by CN211276 »

savvypaul wrote: Tue May 14, 2019 10:56 pm You emailed after the debit was made? Told them what had happened?

What did they say?
I emailed them a few times before the debit saying I wanted to downgrade. Got meaningless replies back. I was out all day today and came home tonight to find they had taken £300 off me. I was fuming. I sent them a very stroppy emai and await their response.
Main System
NVA BMU, P90SA/A80s (latest spec), Cube 1s, TIS, TISC(LS7)
Sonore OpticalRendu, Chord Mscaler & Qutest, Sbooster PSs
Network Acoustics Eno, ifi iPurifier3, AQ JB FMJ, Cisco 2940 & 2960
DH Labs ethernet, BNC & USB cables, Farnells cat 8 ethernet cable

Second System
NVA P20/ A20, Cubettes, LS3, SSP, SC
Sonore MicroRendu, Chord Mojo 2 MCRU PSs, AQ Carbon USB cable & JB FMJ

Headphones
Grado SR325e/Chord Mojo, Beyerdynamic Avetho/AQ DF Colbat

RIP Doc

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Re: Qobuz - rip off bastards

Unread post by savvypaul »

The likelihood is that they're not really a bunch of rip off bastards.

The likelihood is that an automated system overrode your manual instruction.

The likelihood is that they'll be very keen to put it right and keep their customer.
I am in the hi-fi trade
Status: Manufacturer
Company Name: NVA Hi-Fi
https://nvahifi.co.uk/

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Re: Qobuz - rip off bastards

Unread post by CN211276 »

I have cooled down now. It was a bit of a shock coming home last night after a few :guiness; to find that they had ignored my messages and taken £50 off me without authorisation. I plan to cancel the payment and rejoin the Studio plan. They have made a pigs ear of something that should have been very simple.
Main System
NVA BMU, P90SA/A80s (latest spec), Cube 1s, TIS, TISC(LS7)
Sonore OpticalRendu, Chord Mscaler & Qutest, Sbooster PSs
Network Acoustics Eno, ifi iPurifier3, AQ JB FMJ, Cisco 2940 & 2960
DH Labs ethernet, BNC & USB cables, Farnells cat 8 ethernet cable

Second System
NVA P20/ A20, Cubettes, LS3, SSP, SC
Sonore MicroRendu, Chord Mojo 2 MCRU PSs, AQ Carbon USB cable & JB FMJ

Headphones
Grado SR325e/Chord Mojo, Beyerdynamic Avetho/AQ DF Colbat

RIP Doc

Daniel Quinn
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Re: Qobuz - rip off bastards

Unread post by Daniel Quinn »

It's 50 quid. Calm down.

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Re: Qobuz - rip off bastards

Unread post by savvypaul »

Is posting on a public forum that Qobuz are 'rip off bastards' your idea of rewarding a company that have given you unlimited high quality streams of every cheesy 1970s rock album ever made? ;)
I am in the hi-fi trade
Status: Manufacturer
Company Name: NVA Hi-Fi
https://nvahifi.co.uk/

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Re: Qobuz - rip off bastards

Unread post by karatestu »

savvypaul wrote: Wed May 15, 2019 8:35 am Is posting on a public forum that Qobuz are 'rip off bastards' your idea of rewarding a company that have given you unlimited high quality streams of every cheesy 1970s rock album ever made? ;)
:lol: :lol: :lol:
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