My subscription was due for renewal today. I told them on numerous ocasions that I wanted to downgrade from Sublime+ to Studio. paying £250 and not £300 because I do not make any download purchases. I have just found that they have taken£300 off me
The credit card payment will be cancelled and i will go back to Tidal.
Main System
NVA BMU, P90SA/A80s (latest spec), Cube 1s, TIS, TISC(LS7)
Sonore OpticalRendu, Chord Mscaler & Qutest, Sbooster PSs
Network Acoustics Eno, ifi iPurifier3, AQ JB FMJ, Cisco 2940 & 2960
DH Labs ethernet, BNC & USB cables, Lindy cat 6 US ethernet cable
Second System
NVA P20/ A20, Cubettes, LS3, SSP, SC
Sonore MicroRendu, Chord Mojo 2 MCRU PSs, AQ Carbon USB cable & JB FMJ
Headphones
Grado SR325e/Chord Mojo, Beyerdynamic Avetho/AQ DF Colbat
savvypaul wrote: ↑Tue May 14, 2019 10:56 pm
You emailed after the debit was made? Told them what had happened?
What did they say?
I emailed them a few times before the debit saying I wanted to downgrade. Got meaningless replies back. I was out all day today and came home tonight to find they had taken £300 off me. I was fuming. I sent them a very stroppy emai and await their response.
Main System
NVA BMU, P90SA/A80s (latest spec), Cube 1s, TIS, TISC(LS7)
Sonore OpticalRendu, Chord Mscaler & Qutest, Sbooster PSs
Network Acoustics Eno, ifi iPurifier3, AQ JB FMJ, Cisco 2940 & 2960
DH Labs ethernet, BNC & USB cables, Lindy cat 6 US ethernet cable
Second System
NVA P20/ A20, Cubettes, LS3, SSP, SC
Sonore MicroRendu, Chord Mojo 2 MCRU PSs, AQ Carbon USB cable & JB FMJ
Headphones
Grado SR325e/Chord Mojo, Beyerdynamic Avetho/AQ DF Colbat
I have cooled down now. It was a bit of a shock coming home last night after a few to find that they had ignored my messages and taken £50 off me without authorisation. I plan to cancel the payment and rejoin the Studio plan. They have made a pigs ear of something that should have been very simple.
Main System
NVA BMU, P90SA/A80s (latest spec), Cube 1s, TIS, TISC(LS7)
Sonore OpticalRendu, Chord Mscaler & Qutest, Sbooster PSs
Network Acoustics Eno, ifi iPurifier3, AQ JB FMJ, Cisco 2940 & 2960
DH Labs ethernet, BNC & USB cables, Lindy cat 6 US ethernet cable
Second System
NVA P20/ A20, Cubettes, LS3, SSP, SC
Sonore MicroRendu, Chord Mojo 2 MCRU PSs, AQ Carbon USB cable & JB FMJ
Headphones
Grado SR325e/Chord Mojo, Beyerdynamic Avetho/AQ DF Colbat
Is posting on a public forum that Qobuz are 'rip off bastards' your idea of rewarding a company that have given you unlimited high quality streams of every cheesy 1970s rock album ever made?
I am in the hi-fi trade
Status: Manufacturer
Company Name: NVA Hi-Fi https://nvahifi.co.uk/
savvypaul wrote: ↑Wed May 15, 2019 8:35 am
Is posting on a public forum that Qobuz are 'rip off bastards' your idea of rewarding a company that have given you unlimited high quality streams of every cheesy 1970s rock album ever made?