Selling Equipment

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Rectified

Selling Equipment

Unread post by Rectified » Fri Feb 09, 2018 4:22 pm

Jeez i hate situations like this.

I sold a Phono stage last week that id used twice. It was working perfectly before i boxed it back up in the original packing. The buyer claims its dead! I know full well this was working perfectly. Now i got a claim against me . Which i will loose the unit & the money.

What do you do in this situation?

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savvypaul
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Re: Selling Equipment

Unread post by savvypaul » Fri Feb 09, 2018 4:56 pm

I'm taking it as read that they have connected it properly.

Assuming sold through ebay...have them return it to you for a refund.

Check it over...then list it again.

You'll be down a bit of postage but that's all.
"The one who would whistle to Throbbing Gristle through harsh times in Umberstone Covert."

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NVA BMU / WTL Versalex / Transfiguration Axia /NVA Phono2 w/ 2nd PSU / GSP Revelation C / Vortexbox Appliance NAS Server / Sonore microRendu USB streamer w/ LPSU / Chord 2Qute USB dac / NVA P90sa / NVA A80MK2 (bass) / NVA A70 MK2 (tweeters) / NVA Cube 1 / NVA TIS MK1 / NVA SSPMK2 / NVA LS6 / NVA AP10H (& 1x additional PS) / Audeze LCD-2

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kellerist
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Re: Selling Equipment

Unread post by kellerist » Fri Feb 09, 2018 4:56 pm

You don't have to pay until the buyer didn't sent you back the item. If you get it back, and it works, than you've met a dumb guy, case closed. If you get it back, and it's really broken, than the other guy is honest, something happened during the shipping, you can apply for compensation if the shipping was insured. If you get back a "half brick", than you are f..ed, since you won't be able to prove, that what you got back is not what you've sent.

Rectified

Re: Selling Equipment

Unread post by Rectified » Fri Feb 09, 2018 5:02 pm

This unit was perfectly working. Why the hell should i have to loose the item & cost. Brand new items do not break in the post when they are bullet proof packed. What is getting my goat is you dont have any protest you just get your duff goods back & loose everything.

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Dr Bunsen Honeydew
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Re: Selling Equipment

Unread post by Dr Bunsen Honeydew » Fri Feb 09, 2018 5:05 pm

Talk to ebay on the phone.
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savvypaul
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Re: Selling Equipment

Unread post by savvypaul » Fri Feb 09, 2018 5:10 pm

You've nothing to suggest that your buyer is being dishonest. If it isn't working then they are entitled to send it back to you and get a refund...as you would expect if it were the other way round.

If it broke in transit, claim from the carrier (assuming you selected a service with adequate insurance).
"The one who would whistle to Throbbing Gristle through harsh times in Umberstone Covert."

HiFi Foo Fight Blog
NVA BMU / WTL Versalex / Transfiguration Axia /NVA Phono2 w/ 2nd PSU / GSP Revelation C / Vortexbox Appliance NAS Server / Sonore microRendu USB streamer w/ LPSU / Chord 2Qute USB dac / NVA P90sa / NVA A80MK2 (bass) / NVA A70 MK2 (tweeters) / NVA Cube 1 / NVA TIS MK1 / NVA SSPMK2 / NVA LS6 / NVA AP10H (& 1x additional PS) / Audeze LCD-2

Rectified

Re: Selling Equipment

Unread post by Rectified » Fri Feb 09, 2018 5:12 pm

Do you have a number because im not letting this drop especially after he went out of his way to say hes a Tube user!

Tube! Solid State! am i really living in the UK?

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savvypaul
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Re: Selling Equipment

Unread post by savvypaul » Fri Feb 09, 2018 5:29 pm

Go on the help page. You will eventually get an option to 'Contact Us.

Select the 'call me back' option. It's much easier than hanging...
"The one who would whistle to Throbbing Gristle through harsh times in Umberstone Covert."

HiFi Foo Fight Blog
NVA BMU / WTL Versalex / Transfiguration Axia /NVA Phono2 w/ 2nd PSU / GSP Revelation C / Vortexbox Appliance NAS Server / Sonore microRendu USB streamer w/ LPSU / Chord 2Qute USB dac / NVA P90sa / NVA A80MK2 (bass) / NVA A70 MK2 (tweeters) / NVA Cube 1 / NVA TIS MK1 / NVA SSPMK2 / NVA LS6 / NVA AP10H (& 1x additional PS) / Audeze LCD-2

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Dr Bunsen Honeydew
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Re: Selling Equipment

Unread post by Dr Bunsen Honeydew » Fri Feb 09, 2018 10:51 pm

0800 358 6551 or 0843 506 0468
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kimangelis
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Re: Selling Equipment

Unread post by kimangelis » Sat Feb 10, 2018 11:45 am

I agree with Richard. Call ebay and explain your situation in a balanced manner. I sold a perfectly good pair of speakers to a chap in Belgium. He claimed they were distorting and had measurements to 'prove' this. Claimed a full refund.

Once I explained to ebay and asked why should I send-out a pair of defective speakers, I got to keep my money. However, the chap in Belgium got to keep the speakers and was refunded.
Primare CD22. Primare DAB/FM radio. NVA TCS. AP10H(JS), with Denon AH-D7100's. A70 MkII's. Cube2's. LS7. BMU. Interconnects all TIS.

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