Customers items for repair get insured at whatever they want as they pay for it.
Well, my point was Trade or Retail, neither are what it cost you to make it, so whatever that value was I would use as the insurance value. If you have to the insurance you won't have lost out, if you don't you have not paid as much as you could if you used the larger value.Dr Bunsen Honeydew wrote: ↑Fri Apr 26, 2019 6:36 pmI don't sell things at retail I sell them at trade = less 30 to 50% than anyone else. If I had that extra slurp lots of things like pretty ribbons on the box could be done. BTW not digging at you. Do you still sell you little Phono at trade direct.
And yep, still selling the PH1 phono stage directly.
But as Paul said, you could spread the insurance out and pay less anyway.
So are you sticking to just the phono state or can you see getting better market share by going direct at trade. I would like to see other do it for the sake of their customers and I wont feel so isolated and so open to attack.